Shipping & Returns Policy

Last updated: 10 June 2026

Welcome to Velunox Living. This Shipping & Returns Policy applies to purchases made through VelunoxLiving.ie. It explains how we deliver products, handle cancellations, and process returns and refunds for customers in the Republic of Ireland.

Nothing in this policy affects your statutory rights under Irish or EU consumer law.

1. Shipping Policy

Delivery area

Velunox Living currently delivers to Republic of Ireland addresses only.

We do not deliver to international addresses or PO Boxes.

Order processing

Orders are normally processed within 1-3 business days after payment confirmation.

Processing may take longer during peak trading periods, public holidays, supplier delays, or high-volume promotional periods.

Delivery estimates

Delivery estimates are provided as guidance only. They are not guaranteed delivery dates.

Large or bulky items may require specialist transport and may take longer to arrive. This includes mattresses, beds, sofas, recliners, and other oversized furniture items.

Bulky items and smaller goods may also be delivered separately.

Delivery delays

We work to dispatch and deliver orders as quickly as possible. However, delays may occur due to weather disruption, courier network delays, supplier availability, public holidays, transport or logistics issues, or events outside our reasonable control.

30-day delivery right

Under Irish consumer law, if goods are not delivered within 30 days of purchase, unless a longer delivery timeframe was clearly agreed at checkout, the customer has the right to cancel the order and receive a full refund.

Shipping charges

Shipping charges are calculated and shown at checkout before payment is completed.

Delivery information

Customers must provide accurate delivery details at checkout.

Velunox Living is not responsible for failed or delayed deliveries caused by incorrect address details, missing Eircode, incorrect phone number, customer absence at the delivery address, or failure to respond to courier contact.

Any redelivery fees caused by customer absence or incorrect delivery information will be charged to the customer.

2. Returns & Refunds Policy

14-day cooling-off period

For eligible online purchases, customers have a statutory 14-day cooling-off period from the date of physical delivery.

To cancel an eligible order, email us within 14 days of delivery at info@velunoxliving.ie.

After notifying us, you must dispatch the return within 14 days.

Return condition

Returned goods must be completely unused, clean, free from marks, odours, damage, or wear, returned with original packaging where applicable, and suitable for resale after inspection.

Customers may open cardboard outer packaging to inspect the product.

However, damaged original packaging, missing internal wrapping, or careless repacking may result in a diminished value deduction from the refund. This deduction may be up to 100% of the item's cost where the item cannot be resold.

Mattress hygiene rule

For health and hygiene reasons, mattresses cannot be returned, exchanged, or refunded if they have been unsealed, removed from their original protective plastic wrap, used, marked, damaged, or contaminated in any way.

This does not affect your rights if the mattress is faulty, damaged, or not as described.

3. Change of Mind Returns

Return shipping costs

For change of mind returns, the customer is responsible for return shipping costs.

Large items and mattresses

For large items or mattresses, Velunox Living may arrange collection for a fixed fee of €50. This fee will be deducted from the refund.

Small goods

Small goods must be returned by the customer using a tracked courier service at the customer's expense.

Shipping refunds

Where a valid cancellation is accepted, original standard shipping charges will be refunded. Premium shipping add-ons are non-refundable.

4. Exchanges

Exchanges are only available where the item is strictly unopened, unused, in its original packaging, and in resaleable condition.

For mattress exchanges, the customer pays the €50 collection fee for the old mattress, the delivery charge for the new item, and any price difference before dispatch.

5. Damaged, Faulty, or Incorrect Goods

If your item arrives damaged, faulty, or incorrect, contact us immediately at info@velunoxliving.ie.

Customers must inspect goods on delivery and report visible damage with photographs within 24 hours.

Please include your order number, product name, description of the issue, clear photographs of the damage, fault, or incorrect item, and photographs of the packaging where relevant.

30-day short-term right to reject

If goods are faulty, damaged, or not as described, customers have a 30-day Short-Term Right to Reject under Irish consumer law.

Where this applies, the customer may be entitled to a full refund with zero collection or courier fees.

6. Refunds

Refunds are processed within 14 days of receiving the returned goods or receiving valid proof that the goods have been returned.

Refunds are paid to the original payment method only.

Processing times may vary depending on your bank, card provider, or payment provider.

7. Contact

For shipping, returns, cancellations, or refund queries, contact:

Velunox Living
Website: VelunoxLiving.ie
Email: info@velunoxliving.ie
Delivery Area: Republic of Ireland only

Statutory Cancellation Form

To cancel an eligible order, copy the form below and email it to info@velunoxliving.ie.

To: Velunox Living
Email: info@velunoxliving.ie

I hereby give notice that I wish to cancel my contract of sale for the following product:

Product name:
Order number:
Date ordered:
Date received:

Customer name:
Customer address:
Eircode:
Email address:
Phone number:

Reason for cancellation, optional:


Please tick where applicable:

[ ] I confirm the item is unopened, unused, and in its original packaging.

[ ] I confirm that any mattress being returned remains sealed in its original protective plastic wrap.

[ ] I understand that if Velunox Living arranges collection for a large item or mattress, a fixed €50 courier collection fee will be deducted from my refund where applicable.

Customer signature, if printed:
Date: