Privacy Policy

Last updated: 7 June 2026

This Privacy Policy explains how Velunox Living collects, uses and protects personal data when you visit our website, contact us or place an order.

Who we are

Velunox Living is the data controller for personal data processed through this website. You can contact us at info@velunoxliving.ie.

Personal data we collect

Depending on how you interact with our store, we may collect:

Name, billing address and delivery address
Email address and phone number
Order details, product selections and transaction records
Customer service messages and return/refund correspondence
Technical information such as device, browser, cookie and website usage data

How we use personal data

We use personal data to:

Process and fulfil orders
Provide delivery and customer support updates
Handle returns, refunds, complaints and warranty-related enquiries
Operate, secure and improve our website
Comply with tax, accounting, legal and regulatory obligations
Send marketing communications where permitted by law or where you have opted in

Legal bases for processing

We process personal data where necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, protect our website and services, or where you have given consent.

Payment information

Payments are processed through secure third-party payment providers. Velunox Living does not store full card details on our systems.

Sharing personal data

We may share personal data with trusted service providers where necessary, including ecommerce platform providers, payment processors, delivery services, IT providers, analytics services, professional advisers and authorities where legally required.

International transfers

Some service providers may process data outside the European Economic Area. Where this occurs, appropriate safeguards are used where required by data protection law.

Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including order administration, legal, tax, accounting, fraud prevention and customer support requirements.

Cookies

Our website uses cookies and similar technologies to provide core store functionality, remember preferences, support analytics and improve the shopping experience. You can manage cookies through your browser settings.

Your rights

Subject to applicable law, you may have the right to request access to your personal data, correction, deletion, restriction, portability, objection to processing and withdrawal of consent where processing is based on consent.

Complaints

If you have a privacy concern, please contact us first at info@velunoxliving.ie. You may also have the right to contact the Irish Data Protection Commission.